Terms & Conditions

Concept Pest Control | Last Updated: August 2026

Introduction

Welcome to Concept Pest Control. These Terms & Conditions govern the use of our website and the provision of pest control, disinfection, inspection, treatment, maintenance and related services by Concept Pest Control in Dubai, United Arab Emirates.

By requesting, booking, approving or receiving our services, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

1. About Our Services

Concept Pest Control provides professional pest control and related services for residential, commercial, hospitality, industrial and other properties in Dubai.

Our services may include, but are not limited to:
• Cockroach control
• Bed bug control
• Ant control
• Rodent control
• Termite control
• Fly control
• Mosquito control
• Spider control
• Bird control
• Bee and pest removal
• Disinfection services
• Preventive pest management
• Annual and regular pest management programs
• Other pest control services based on site requirements

The exact treatment, method, products, number of visits and scope of work will depend on the pest identified, level of infestation, property conditions and findings during inspection.

2. Inspection and Service Scope

Every property and infestation is different. Therefore, services advertised on our website are provided subject to actual site conditions and requirements.

Information displayed on our website, including service descriptions, photographs, general treatment information and indicative pricing, is for general information and does not constitute a guarantee that a particular treatment or method will be suitable for every property.

Following inspection, our technicians may recommend a treatment method that differs from the service initially requested by the customer if the actual site conditions require a different approach.

The final scope of work will be based on:
• Site inspection and findings
• Type of pest
• Severity and extent of infestation
• Property size and layout
• Accessibility of affected areas
• Source and possible entry points
• Structural or environmental conditions
• Treatment requirements
• Safety considerations
• Any additional requirements identified by our technician

Where additional work or a different treatment is required, the customer will be informed and the applicable charges will be communicated before the additional work is carried out, where reasonably practicable.

3. Quotations and Pricing

Any price communicated through our website, telephone, WhatsApp, email or other communication may be subject to confirmation following inspection.

Unless specifically stated otherwise, a quotation is based on the information provided by the customer and the expected scope of work.

The final price may vary where:
• The actual property size differs from the information provided;
• The infestation is more extensive than initially described;
• Additional areas require treatment;
• Additional visits or specialised treatment are required;
• Access to affected areas requires additional work or equipment; or
• The treatment recommended following inspection differs from the initially requested service.

Where a change in price is required due to additional work, we will communicate the revised scope and price before proceeding, where reasonably practicable.

Customers are entitled to receive details of the service and applicable charges in accordance with applicable UAE requirements.

4. Booking and Appointment

Appointments are arranged based on availability and the customer’s requested date and time.

Customers are requested to provide accurate information regarding:
• Property type
• Property size
• Location
• Type of pest
• Areas affected
• Severity of the infestation
• Any previous pest control treatment
• Any relevant access or safety requirements

Appointment times may be affected by traffic, weather, previous appointments, emergency call-outs, access issues or other circumstances beyond our reasonable control.

We will make reasonable efforts to notify customers of significant delays or changes to scheduled appointments.

5. Property Access

The customer must provide our technicians with safe and reasonable access to the areas included in the agreed treatment.

If required treatment areas cannot be accessed, the treatment may be limited to accessible areas and the effectiveness of the service may be affected.

If additional visits are required because the property or affected areas were inaccessible at the scheduled appointment, additional charges may apply where applicable.

For commercial properties, customers must ensure that required permissions from building management, landlords, tenants or other relevant parties have been obtained before treatment.

6. Customer Responsibilities Before Treatment

Customers are responsible for following the preparation instructions provided by Concept Pest Control.

Depending on the treatment, customers may be required to:
• Remove or securely cover food and food-contact items;
• Store medicines, toiletries and personal items appropriately;
• Keep children and pets away from treatment areas;
• Provide access to kitchens, bathrooms, bedrooms, storage areas and other affected locations;
• Remove unnecessary items that obstruct treatment areas;
• Inform our technicians about sensitive areas or materials;
• Follow any specific preparation instructions provided before treatment.

Certain specialised treatments may require additional preparation or temporary evacuation of people, pets or other occupants.

Failure to follow preparation instructions may reduce the effectiveness of the treatment or require additional treatment.

7. Health and Safety

Concept Pest Control takes reasonable measures to provide pest control services safely and in accordance with applicable requirements and professional procedures.

Customers must inform our team before treatment if there are any relevant circumstances that could affect safe treatment, including:
• Children or elderly persons on the premises;
• Pets or animals;
• Fish tanks or aquariums;
• Sensitive individuals;
• Allergies or known sensitivities to chemicals;
• Food preparation or storage areas;
• Medical or other special requirements;
• Any other relevant safety concern.

Customers must follow all safety instructions provided by our technicians before, during and after treatment.

Depending on the treatment method, customers may be required to temporarily vacate specific areas or the property for a specified period.

Re-entry times and ventilation requirements may vary depending on the treatment performed and the products used.

8. Treatment Products and Methods

Concept Pest Control selects treatment methods based on the type of pest, infestation level, property conditions and other relevant factors.

Where applicable, pest control products are selected and used in accordance with applicable regulations, product label instructions and professional safety requirements.

The treatment method used at the property may differ from what the customer initially expected if inspection determines that another approach is more appropriate.

9. Treatment Results

Pest control is a biological and environmental process, and results can vary depending on several factors.

Treatment effectiveness may be affected by:
• Severity of infestation
• Pest species and life cycle
• Property conditions
• Sanitation and hygiene
• Structural defects
• Food and water sources
• Moisture
• Cracks, gaps and entry points
• Neighbouring properties
• Reinfestation from outside sources
• Customer compliance with preparation and aftercare instructions

While Concept Pest Control aims to provide effective and long-lasting pest management solutions, no pest control treatment can guarantee that pests will never return.

Some infestations, including bed bugs, termites, rodents and other persistent pests, may require multiple treatments, monitoring or follow-up visits.

10. Follow-Up Visits and Warranty

Where a warranty, guarantee or follow-up treatment is specifically included in the customer’s quotation, invoice, service agreement or written confirmation, it will apply only according to the stated terms and period.

A warranty or follow-up service generally relates to the agreed pest treatment and does not automatically cover:
• New or different pest infestations;
• Areas not included in the original treatment;
• Reinfestation caused by neighbouring properties;
• Structural defects or untreated entry points;
• Poor sanitation or housekeeping;
• Conditions that support pest breeding;
• Failure to follow treatment or prevention instructions;
• Changes to the property after treatment;
• Reinfestation caused by outside sources; or
• Additional services not included in the original agreement.

Unless specifically stated in writing, a warranty does not mean that the customer is entitled to a cash refund.

Where a follow-up treatment is applicable, Concept Pest Control may inspect the property and determine the appropriate corrective treatment based on the actual site condition.

11. No Guarantee of Complete or Permanent Elimination

Pest control treatments are designed to control and reduce pest activity based on the identified infestation and treatment conditions.

Concept Pest Control does not guarantee permanent elimination of pests where conditions outside our control allow pests to return or continue to enter the property.

This is particularly relevant where pests originate from:
• Adjacent apartments or properties;
• Common areas;
• Drainage systems;
• External landscaping;
• Construction areas;
• Open doors or windows;
• Structural openings;
• Plumbing or utility openings;
• Unresolved moisture or sanitation issues; or
• Other external sources.

Customers may be advised to undertake repairs, sealing, cleaning, maintenance or other preventive measures to reduce the likelihood of reinfestation.

12. Additional Treatments

If inspection identifies a requirement for additional treatment, specialised treatment or additional visits beyond the originally agreed service, Concept Pest Control will communicate the requirement and applicable charges before proceeding, where reasonably practicable.

Additional treatment may be recommended where:
• The infestation is severe;
• The pest has a complex life cycle;
• The affected areas are extensive;
• The initial information provided was incomplete;
• Additional pest species are identified;
• Treatment access was restricted; or
• Conditions at the property require a different treatment approach.

13. Payment Terms

Payment terms will be communicated at the time of booking, quotation or service confirmation.

Unless otherwise agreed in writing, payment is due upon completion of the service.

For annual contracts, commercial agreements or larger projects, payment terms may be governed by the specific quotation, purchase order, contract or service agreement.

Any applicable taxes or government charges will be communicated as required.

Customers are responsible for providing accurate billing information and completing payments within the agreed period.

14. Cancellation and Rescheduling

Customers are requested to notify Concept Pest Control as early as possible if they need to cancel or reschedule an appointment.

Where a technician has already been dispatched or a specialised treatment has been prepared, cancellation or rescheduling charges may apply where such charges have been communicated or agreed in advance.

For annual contracts and commercial service agreements, cancellation provisions will be governed by the specific agreement.

15. Annual and Recurring Pest Control Contracts

Where a customer enters into an annual or recurring pest control agreement, the services will be provided according to the agreed service schedule, scope and treatment plan.

The frequency of visits may vary depending on the property, pest type, industry requirements and level of infestation.

Additional services outside the agreed contract scope may be charged separately.

The terms of any specific annual contract or service agreement will take precedence over general website information where there is a difference.

16. Property Conditions and Reinfestation

Customers acknowledge that pest control treatment alone may not eliminate the underlying causes of an infestation.

Customers are responsible for maintaining reasonable hygiene, sanitation and property conditions and for addressing structural issues identified during inspection.

Where appropriate, Concept Pest Control may recommend measures such as:
• Sealing cracks and gaps;
• Repairing damaged doors or windows;
• Removing standing water;
• Improving sanitation;
• Proper food storage;
• Correct waste disposal;
• Removing pest harbourage areas;
• Repairing plumbing or moisture problems; or
• Coordinating with building management or other responsible parties.

Failure to address such conditions may result in continued or recurring pest activity.

17. Customer Information and Accuracy

Customers must provide accurate information when requesting our services.

Concept Pest Control is not responsible for treatment limitations resulting from materially inaccurate or incomplete information provided by the customer.

For example, failure to disclose previous pest treatments, affected areas, infestation severity or relevant property conditions may affect the treatment recommendation and results.

18. Limitation of Liability

Concept Pest Control will provide services with reasonable care and professional standards applicable to the nature of the service.

Nothing in these Terms & Conditions is intended to exclude or limit any liability or consumer right that cannot lawfully be excluded or limited under applicable UAE law.

To the extent permitted by applicable law, Concept Pest Control shall not be responsible for losses arising from circumstances outside its reasonable control, including pest activity originating from neighbouring properties, structural defects, pre-existing property conditions, customer failure to follow treatment instructions, or other external factors.

Any claim relating to damage allegedly caused during treatment should be reported to Concept Pest Control as soon as reasonably possible, with supporting information where available, so that the matter can be investigated.

19. Website Information

We make reasonable efforts to ensure that information published on our website is accurate and up to date.

However, service descriptions, images, treatment information, availability and other website content may change from time to time.

Website information should not be considered a substitute for a professional site inspection where an inspection is required to determine the appropriate treatment.

20. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, photographs, logos, designs and other materials, is owned by or licensed to Concept Pest Control.

No content may be copied, reproduced, modified, distributed or commercially used without prior written permission, except where permitted by applicable law.

21. Privacy

Concept Pest Control may collect information submitted through the website, telephone, WhatsApp, email or other communication channels for purposes including responding to enquiries, arranging appointments, providing services, processing payments and communicating with customers.

Personal information will be handled in accordance with applicable UAE laws and our Privacy Policy.

22. Complaints and Service Concerns

We value customer feedback and aim to resolve service concerns fairly and promptly.

Customers are encouraged to contact us as soon as possible if they have concerns regarding a treatment or service.

When submitting a complaint, customers should provide:
• Customer name;
• Property address;
• Date of service;
• Invoice or booking details, where available;
• Description of the concern; and
• Relevant photographs or supporting information, where applicable.

We may arrange an inspection to assess the concern and determine the appropriate next step.

23. Changes to These Terms

Concept Pest Control may update these Terms & Conditions from time to time to reflect changes in our services, business practices or applicable legal and regulatory requirements.

The updated version will be published on this page with the revised date.

24. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws and regulations of the United Arab Emirates and the Emirate of Dubai.

Nothing in these Terms & Conditions limits any mandatory rights or remedies available to consumers under applicable UAE law.

25. Contact Us

Concept Pest Control
Office No. 106, SMJ 2 Building, Damascus Street, Al Qusais,
PO Box 62647, Dubai, United Arab Emirates

Phone: 04 3974358
WhatsApp: +971 50 909 5337
Email: sales@conceptpestcontrol.com
Website: https://conceptpestcontrol.com/

By booking or accepting our services, you acknowledge that you have read and understood these Terms & Conditions and agree to the terms applicable to the service provided.